Last Updated: July 2026
At SofaClean (a brand of Isneha Facilities Private Limited), we aim to provide a seamless and premium experience. Please read our guidelines regarding cancellations, reworks, and refunds.
- Advance Cancellation: Customers can cancel or reschedule their booking free of charge up to 4 hours before the scheduled service time.
- Late Cancellation: If a cancellation is made less than 4 hours before the service time, the company reserves the right to charge a nominal visiting/cancellation fee to compensate the merchant for travel time.
Cleaning and detailing are highly subjective services. Therefore, we do not offer immediate monetary refunds based solely on claims of unsatisfactory work.
- 24-Hour Rework Guarantee: If you are genuinely dissatisfied, you must notify our customer support within 24 hours. We will inspect and, if valid, send a team to perform a free "Rework" on that specific area.
Refunds are only applicable if a prepaid booking was successfully canceled within the allowed free-cancellation window, or if the company was unable to provide the service. Approved refunds will be processed back to the original method of payment within 5 to 7 business days.